Exchange/Return for Damaged Products
- If you receive a damaged product, you are eligible for an exchange or return.
- You must report the damage within 24 hours of delivery.
- Please provide photos or videos of the damaged product for verification.
- Once approved we will complete the replacement in 5 days
- Any approved refunds we will process within 2-3 days and it will be credited to the original payment source within 5-7 business days.
No Exchange or Return Policy Applies To
- Baby Products
Due to hygiene and safety concerns, no returns or exchanges are accepted on baby-related items unless they are damaged upon arrival.
- Bras/Lingerie
For hygiene reasons, bras and intimate wear are non-returnable and non-exchangeable.
- Customized Products
Items that are custom-made or personalized cannot be returned or exchanged, except in the case of manufacturing defects or shipping damage.
General Conditions
- Products must be unused
- Must be in original packaging
- Must have all tags intact (unless damaged)
- We reserve the right to refuse returns that do not meet the above conditions.